0141 844 0017 (Glasgow)

01698 440 820 (Lanarkshire)

0131 224 0094 (Edinburgh)

01224 510 086 (Aberdeen)

01382 270 065 (Dundee)

Awaiting Claim Pack Questions

Payment Protection Scotland's awaiting claim pack questions are listed below:

» How Long Will it take until I receive my pack?
» Are the forms complicated ?
» Who can help me complete the documents?
» I’ve spotted a mistake on my forms. What should I do?
» How much will it cost?
» Are there any upfront fees?
» Will my PPI claim have a negative impact on my relationship with my bank?
» How long does it take to resolve my PPI claim?
» Can you acquire account numbers on my behalf?
» What happens when I’ve returned my claims pack?


How long will it take until I receive my pack?

We send you your claim pack as soon as possible, usually within 24 hrs. We send all our mail 1 st class by Royal Mail. You should receive your pack within a couple of days. If you have not received your claim pack within a few days please call us immediately. When you receive your pack, you should read through it, checking it for errors or omissions, sign and then return. Full details and instructions are in your pack.

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Are the forms complicated?

The forms are not complicated we try to keep them as simple as possible, so we do the hard work.. Here at Payment Protection Scotland, we need this information so that we can proceed with your claim, as well as maximising your chances of success in gaining the best compensation settlement on your behalf. By checking and signing these forms, it means we can proceed with very little further involvement from you leaving us to work hard on your behalf!

In your pack, you will find a few forms. Check through these forms, and if they are correct, sign and mail back to us. If you do spot any errors, amend them on your form, initial any changes.

When you have done this, put your completed forms in the pre-paid envelope provided and post back to us. The sooner you do this, the sooner we can begin your claim!

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Who can help me complete the documents?

Our Claim pack generally only needs your signatures and a few other basic pieces of information. So it’s very easy to complete.Your Claims Manager will have documented any other important information we need during your initial telephone call. If you are still unclear or unsure of anything on your form, then don’t hesitate to contact us either via email or by calling your regional office

Glasgow office : 0141 844 0017 Edinburgh office: 0131 224 0094

or the Lanarkshire office: 01698 286463

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I’ve spotted a mistake on my forms. What should I do?

If you see a mistake or, if there are details that need changing, simply make the amendments on the forms, put your initials next to any changes.

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How much will it cost?

We charge you a total of 35% of any settlement amount you receive from your claim – or claims – is successful.

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Are there any upfront fees?

No, we do not charge upfront fees we work strictly to a ‘conditional fee agreement’ more commonly known as ‘no win no fee’. We do not ask for a deposit or any fees until we have successful claimed PPI compensation for you. Our fee for claiming PPI monies back on your behalf is 35% of the final settlement amount. If you don’t win your case, you owe us nothing!

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Will my PPI claim have a negative impact on my relationship with my bank?

No. The banking regulatory body, the Financial Services Authority (FSA) has issued strong guidelines to all the UK banks with regard to PPI complaints and treatment of their customers. Their guidance is very clear; banks are NOT to treat their customers unfairly should they make a PPI complaint.

Customers of all banks and other financial companies are entitled to make a PPI complaint. Banks should (and will) respect this and it will not be used against you now or affect business in the future.

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How long does it take to resolve my PPI claim?

Each PPI complaint varies, with the quick resolution of a PPI claim being dependent on a variety of factors:

  • It depends on how your bank is handling PPI complaints – some claims take as little as 2 or 3 days to successfully resolve, whilst for others it can unfortunately take months.
  • The complexity of the complaint – for example, if you have several PPI claims and it can also be dependent on which financial products you had, and for how long.
  • The Judicial Review that took place in the first half of 2011 caused a backlog of PPI complaints. However, since 1st January 2012, all banks once again have to respond to PPI complaints within an 8 week timeframe.
  • Do you have original paperwork? – We can still attempt to to reclaim mis-sold PPI for you. However, if you have the original loan, credit card or mortgage paperwork it can speed up the process and ensure your claim is resolved quicker.

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Can you acquire account numbers on my behalf?

Here at Payment Protection Scotland, we work hard on behalf of our customers. This extends to acquiring policy numbers on your behalf. However, banks and other lenders can be reluctant to pass on this information as they are aware they would be helping you to create a successful PPI claim against them.

For this reason, it can often be simpler for you to check any documentation that you have including online bank accounts and statements etc. If you still cannot find your policy numbers, you should then contact your bank to ask them for the information you need.

If you cannot locate policy numbers or the bank is unable to help, contact us. We can still help.

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What happens when I’ve returned my claims pack?

When you have returned you completed and signed claim pack, your Claims Manager will work hard to get your PPI complaint case ready to present to your bank.

We will deal with the lender on your behalf until we are satisfied we have done everything we can to successfully resolve your claim. This usually means we will successfully reclaim ALL your PPI payments and compensation for you.

We will keep you updated on the progress of your complaint. However if you have not heard anything from us for a while, don’t worry. Some complaints are more complicated than others and take longer to resolve. You can be assured we are continuing to work on your claim.

If you require an update please don’t hesitate to contact your Claims Manager. We’re here to help.

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Payment Protection Scotland

Scotland's Most Successful PPI Claims Company:
With Offices in Glasgow, Edinburgh, Aberdeen, Dundee & Bellshill