Returned Claim Pack Questions

Payment Protection Scotland's returned claim pack questions are listed below:

» What happens when I’ve provided my policy number(s)?
» I have returned my pack, but I haven’t heard anything from you?
» How will you keep me up-to-date with my claim?
» Why do I need the PPI policy number?
» I can’t find my policy number – what do you suggest?

What happens when I’ve provided my policy number(s)?

When we have all the information we need to proceed, we will draft together a letter of complaint to your bank or lender, outlining your PPI compensation claim.

From January 2012, banks have 8 weeks in which to respond to your PPI compensation claim. If the bank does not comply with this, we will work hard on your behalf and chase the bank.

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I have returned my pack, but I haven’t heard anything from you?

When you return your completed and signed forms, we create a file and account for you. During this process, which can take time, we will check the details, making sure no information is missing. We will contact you if we need further information from you.

If we have received everything we need, we will review your case; this helps us to create the letter of complaint, which we then send to your bank or other lender.

We believe in getting it right from the start, so would prefer to spend time writing a detailed letter of complaint. A poorly written letter, with gaps in the information will only result in delays in the long run.

Please be assured we are working hard for you!

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How will you keep me up-to-date with my claim?

As soon as we have pieces of key information we will notify you, either by phone, letter or email. If we need further information, we will endeavour to contact you by phone. It is very important that you keep us informed of any changes in your contact details.

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Why do I need the PPI policy number?

In order to claim PPI compensation, you need to prove you were mis-sold the policy. For this reason, we need the policy numbers as this is proof in the first instance that you have a PPI policy.

We strongly advise you search through all documentation, your online banking facility, statements etc. for PPI policy numbers. If you cannot locate these policy numbers, then you can ring the bank and ask for them. If you cannot locate these policy numbers, then we may be able to help. Contact us for further details.

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I can’t find my policy number – what do you suggest?

It is far quicker for you to get hold of your PPI policy numbers. Check the following places:

• Loan/credit card/mortgage agreements
• Bank statements or other documentation
• Your online banking facility
• Call your bank or lender (under the Data Protection Act 1986, you are entitled to this information so don’t be put off!)

As soon as you locate the PPI policy numbers phone us, either the Glasgow office 0141 844 0017, Edinburgh office 0131 224 0094 or the Lanarkshire office 0131 224 0094 or email the policy numbers to us.

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