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PPI News - June 2012

PPI complaints process to be made easier

Following an investigation by Which? and Moneysavingexpert.com leading financial service providers have agreed to make it easier to find out about PPI and making a complaint.

This would be welcomed by Payment Protection Scotland, however, we remain unconvinced by the main lenders. In our experience many of the lenders are becoming reluctant to face up to their responsibilities and deal with claims in an efficient manner.

Financial services complaints swollen by PPI claims

Financial Ombudsman Service says it received more than 260,000 complaints in 2011/12, 60% of which involved the sale of payment protection insurance

A record 264,000 complaints were lodged about financial products and services over the past 12 months, with disputes about payment protection insurance (PPI) dominating the postbag, the UK's Financial Ombudsman Service (FOS) has revealed.

> Read more in The Guardian

> Return to main news page

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Payment Protection Scotland is a trading name of Payment Protection Services Ltd. regulated by the Financial Conduct Authority in respect of regulated claims management activities (SC404848). Its authorisation is recorded on the website at www.fca.org.uk/firms/financial-services-register (Temp Auth No. FRN 837088). Registration with the Information Commissioners Office (ICO); registration number Z354206X. Registered as a company in Scotland; Company Number (SC404848). Registation Address; 272 Bath St. Glasgow G2 4JR

No Win No Fee – charges may apply if you cancel after the 14 day cooling off period, see website at www.paymentprotectionscotland.co.uk for full Terms of Engagement. Fees are 24% (VAT Inclusive) for all contracts entered into after 1st April 2019. Contracts entered into prior to 1st April 2019 are chargeable at the rate outlined in such contracts. Our fees are subject to regulatory change.